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08/2006 –
01/2007
Swisscom Mobile |
IT Consultant / Technical Project
Leader
(Implementation and Launch of a New Customer Data
Tariff) |
|
Project:
Customer Data Tariff |
The Customer Data Tariff is a
flexible Data Tariff for Corporate Customers. Based on the whole generated
data traffic in a defined period the price per MB will be defined by the
Account Manager and Customer.
The technical Project Leader
is responsible for the coordination and planning of all technical project
phases. These are all phases between feasibility and business launch. The
major tasks are:
·
Setup of the general
in-house Project process – “Auftragsklärung” and TO-Init
·
Setup of the
technical feasibility that is based on the business
requirements.
·
Planning,
coordination and setup of the Implementation and test phase. These are
based on the results of the Feasibility.
·
Creation of a
detailed Resource- and Budget-Plan.
·
Representative for
the technical organisation (TO) in the Project Core Team
·
To be the
communication interface between Business and all involved technical
departments and vendors.
·
Responsible for all
other project management tasks until the business
launch |
|
05/2006 –
ongoing
Swisscom Mobile |
IT Consultant / Technical Project Leader
(Mobile)
(Evaluation and basic implementation of a new
Mediation Platform) |
|
Project:
Active Mediation |
As the Project Leader in the Active Mediation
project I’m responsible for the coordination and planning of the different
Swisscom Mobile activities in the AMS (Active Mediation System) project.
The AMS project is one of the first big convergence projects of Swisscom
Fix net and Swisscom Mobile. A new Active Mediation Platform for the whole
Swisscom must be evaluated, tested and implemented during the
project:
The different project phases of AMS (Active
Mediation System) are:
·
RFI – Request for
Information
·
RFQ – Request for
Quotation
·
Live Trail with a
shortlist of Vendors
·
Final decision for a
system
·
First basic AMS
implementation
The different activities for the project leader
are:
·
Planning,
coordination and setup of the different project phases.
·
Planning of the
different vendor activities (meetings, RFI, RFQ,…)
·
Creation of the RFQ
document with all Swisscom mediation requirements
·
Creation of the
Trial concept with all test Use Cases
·
Preparation and
co-ordination of the Trial environment
·
Resource and Budget
planning
·
Representative for
the Project in the Mobile area
·
Communication
interface between the different technical
areas |
|
02/2006 –
06/2006
Swisscom Mobile |
IT Consultant / Technical Project
Leader
(Implementation and Launch of time based data
tariffs) |
|
Project:
Time Machine |
With the project “Time Machine“ Swisscom has
launched a new data only tariff which is time based charged. As the
technical Project Leader I was responsible for the coordination and
planning of all technical project phases. The major tasks were:
·
Setup of the general
in-house Project process – “Auftragsklärung” and TO-Init
·
Setup of the
technical feasibility that is based on the business
requirements.
·
Planning,
coordination and setup of the Implementation and test phase. These are
based on the results of the Feasibility.
·
Creation of a
detailed Resource- and Budget-Plan.
·
Representative for
the technical organisation (TO) in the Project Core Team
·
To be the
communication interface between Business and all involved technical
departments and vendors.
·
Responsible for all
other project management tasks until the business launch |
|
10/2005 –
01/2006
O2 Germany |
IT Consultant / Business Requirement
Analyst
(Partner Relation Management System
(PRM)) |
|
Project:
Kopernikus |
The Business
Requirement Analyst was responsible for the specification of business
requirements and the Business Use Case generation for new Partner Relation
Management System (PRM).
·
Working according to
the Rational Unified Process methodology.
·
Embossment of the
Stakeholder Requests
·
Analysing of the
Business Requirements (based on Interviews)
·
Generation of the
Business Use Cases (BUC) based on the Stakeholder Requests and the
Business Requirements
·
BUC Reviews with the
Business Owners
·
IS Review and IS
“Sign off” of the BUC’s
·
Final Workshop with Business Owner and IS for final Business Sign
Off |
|
10/2004 –
08/2005
O2 Germany |
IT Consultant / Implementation Manager and
Business Analyst
(CRM
(Peoplesoft) + Ticket Management + SLA Management) |
|
Project:
Sprint |
Business Analyst and Implementation Manager for the
Ticket Management Process and the Service Level Agreements in the Service
Provider Integration Project:
·
Defining and
implementation of the new Trouble Ticket Process for the Service Provider
market (incl. all processes and work steps)
·
Specification of the
requirements for the Service Provider business
·
Responsible to
negotiate and define the internal and external SLA’s
·
Responsible to
define a process Monitoring for the Support Centre
·
Defining of Service
Requests (SR) for the development of new functionalities in the existing
systems
·
Co-ordination of the
own Service Requests within the scope of the O2 Release
Management process |
|
12/2003 –
7/2004
CC
Compunet |
IT Consultant / Lead Documentation / BA / QA
Inspector
(Large
IT Infrastructure (Infra SAN) for the Columbus Space Mission) |
|
Project:
Infra
SAN |
Responsible for process descriptions and the
technical documentation of the large IT infrastructure (Infra SAN) –
planed by “Deutsches Zentrum fuer Luft- und Raumfahrt e.V.” (DLR) for the
Columbus Control Centre (Col
CC). Col CC is required for the European space lab Columbus – a component of the International Space Station
(ISS).
·
Definition and
description of the Disaster scenarios and System Failover
processes
·
Specification of the
customer requirements
·
Definition, creation
and update of the technical documentations (Operation Mission Guide,
System Specification, Interface Control Document, Disaster Analysis, Test
Specification)
·
Set-up of a test
approach and a test plan.
·
QA inspection of the
site acceptance tests
·
Interface to the
System Engineers for documentation issues
·
Interface for
reconciliation of customer interest
(documentation) |
3/2003 –
4/2003
O2 Germany |
IT Consultant / Application Integration
Tester
(Arbor
BP + CRM (Peoplesoft) + Number Management) |
|
|
Application Integration Tester for the End2End
Tests of the new O2 Business Stack (specially for Number-Management
Systems, Billing (Arbor BP v.10.0) and CRM (Peoplesoft))
·
Execution of
Application Integration Tests (AIT)
·
Reporting and
Tracking of Software defects
·
Defect analysis with
TCS development
·
Specification of
test cases
·
Preparation of test
data
·
Review of
Specification & Design documents |
8/2001 –
9/2002
Vodafone Germany |
IT Consultant / Process Management and Test
Co-ordination
(AMDOCS
Billing System) |
|
|
·
Business Process
Owner for Billing for D2 Vodafone in Duesseldorf (Billing System
AMDOCS)
·
Reporting to the
Vodafone Management
·
Process Management
(admin of the general Billing Process, realisation or modification of
sub-processes)
·
Test Coordination
for Billing in Pre-Production Phase
·
Delivery Management
for Software and Patches
·
Substitute and
support the Billing Support Team Leader (Team Issues, Management,
Co-ordination)
·
Responsible for the
Prioritisation of Serf’s (tool for defect specification and software
delivery)
·
Creation of
sub-process documentation
·
Support of the
Billing Operation Team
·
Operation Support
for Data Ware House
–
Definition and
implementation of new DWH Sub processes
–
Harmonisation of
Billing- and DWH- Processes
·
Contact person for
the DWH- and Backup-Department
·
Solution (Defect)
check and Test execution
·
Trouble Ticket
Management for the Billing MMC, PUC and
Call-Ya-Market |
|
6/2001
Mobilcom Germany |
IT Consultant / Technical Analyst
(Network Service Server Farm) |
|
|
·
Technical Analysis
for MobilCom – Billing and Finance process
·
Requirement
definition for the VNO start of MobilCom |
|
3/2001 – 5/2001
Billiant AB
Sweden |
IT Consultant / Project Manager Germany
(Billiant Billing System) |
|
|
·
Project Manager
Germany for
Billiant AB
Sweden
·
First Person in
Germany for Billiant AB:
·
Billing Segment
analysis
·
Partner segment
analysis
·
Customer segment
analysis and customer contacts |
|
7/2000 –
2/2001
ASPECT
Germany |
IT Consultant / Project Manager
(ASPECT
Call Centre Installation) |
|
|
Project Management for Call Centre Installation
·
Planning and
Co-ordination of Call Centre Installation on the Customer Site
·
Staff planning for
the Call Centre installation projects
·
Controlling of the
complete Order-, Delivery- and Installation process (e.g. visibility
checks and modifications of customer orders)
·
Installation
planning on site – verification of the customer site requirements
|
3/1999 to
6/2000
Cybernet AG |
Operation Manager Europe and Project
Manager
(ARBOR
Billing System) |
|
|
·
Manager Billing
Operations and Systems Europe:
- Management of an international Billing
Operations Team (internal
and external resources, Budget
Management, Recruiting)
- Co-operation with internal departments
(Networks, Customer
Installation, Order Administration and
Finance).
- Communication and Planning with our international
Partners
- Co-operation with SW/HW vendors - HP, Kenan Systems,
Comptel, Sybase, X-Tension (Contract Management for new
orders and Maintenance)
- Co-operation with international
personnel agency’s
·
Project
Management:
-
Specification of work-packages for project sections;
- Customer Migration to the new Billing System
Arbor BP+OM
(Reference Customer Kenan
Systems);
- Specification of a centralised Billing Service in
Europe (Germany,
Austria, Italy and Switzerland);
- Test Specification and Test Co-ordination in
Germany;
- Specification and Integration of the Comptel
Mediation Device;
- System-Integration of other IT systems into the
Billing world |
|
5/1997 to 2/1999
Viag
Interkom |
Project Manager and Planning Engineer
(Network Billing and Internet Server
Farm) |
|
|
·
Project
Manager
-
Proceedings and project co-ordination with suppliers
- Responsibility
of billing processing and authentication (RADIUS)
for Internet
services.
- Development of a billing system for data services - based
on MS
Access
- Planning work packs for clients.
-
Project support of product lauches in the Internet Service area
(private and business customers)
·
Planning
Engineer
-
Responsible for a UNIX based server farm with 10 Sun Solaris
servers
- Planning and implementation of new servers and services
-
Discussion and hand-over of new system configurations and
system functions to the operation division
- Responsible for test
co-ordination
·
Know-how
Transfer
Giving
training for system engineers and operations associates on Billing, RADIUS
and server-design. |
|
01/1997
to 04/1997
Carsten & Partners Munich |
Them self-employed EDP Consultant.
·
Technical
Documentation
- Update of existing documentation for BOSCH Network
elements
- Writing of new documentation parts for BOSCH Network
elements
·
customised Trainings
in Microsoft Office
·
Network Management
for small Customers |
|
1995 – 1996
CommIT
GmbH |
Project Manager and System Consultant
(IBEX
Fax System) |
|
|
·
Project Manager
- Building a computer centre with 1000 ISDN lines, 15 NT
Servers
and DECNet.
- Responsible for projects at clients.
- Implementing fax solutions based on IBEX software.
- Giving
training’s at clients. (e.g.: Compaq Munich, University
Stuttgart, etc. )
·
System
Consultant
-
Responsible for the systems and PC users and administrating the
Alpha Server,
- Developing an Access database for system reference
data
- customer reporting with Crystal
Reports. |
|
1991 - 1995
GSOC
Germany |
Research Associate
German
Aerospace Research Centre, Oberpfaffenhofen |
|
|
·
Research
Associate
at the
German Space
Operations Center (GSOC). Responsible for telerobotic and cinematic
simulations.
·
Also internal MIS
/ EDP Specialist
Planning and implementing a network (TCP/IP,
DECNet, Novell) for 40 users with an EDP collegue.
·
Network- and UNIX
system administration
- Sun-, Silicon Graphics-, IBM- and Linux System
administration
and configuration;
- Real-time System
specification and administration;
- Network implementation and
integration
·
Founding member of
the Silicon Graphics user group. |
|
Languages |
English: fluent, German: native language |
|
EDP
Knowledge |
IRIX, Solaris, AIX, Linux, SCO Unix, HP
Unix, VMS, Open VMS, Windows NT, Windows 98/2000/XP |
|
|
VxWorks (Wind River Systems), OS/9 |
|
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Silicon Graphics PowerStation, IBM 6000,
Sun SPARCstation, PC's, VAX 6540, Alpha Server 1000, Large Storage Systems
(EMC Clariion 600), Large automatic Tape Libraries (ADIC Scalar 10k)
|
|
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C, C++, Pascal, Perl, Fortran,
HTML |
|
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Microsoft (Word, Access, Excel,
PowerPoint, Project, Visio), Crystal Reports, RADIUS
applications |
|
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Billing Systems: Arbor (OM v.1.2-2.0) BP 8.x+9.x+10.x (Kenan Systems), AMDOCS
(Israel), Billiant (Sweden), Portal (basics)
Comptel Mediation System, Peoplesoft
(Customer Care),
NumMgt-Software, Vitria Test-Software,
Clear Case, Remedy (Trouble Ticket Management), Requisite Pro (Rational
Rose, RUP) |
|
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Oracle 7+8 database, Sybase database
11.x , SQL |
|
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TCP/IP, Decnet, LAN,
WLAN |
|
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